Return Policy

At Munchkin Kitten Home, we want you to be completely satisfied with your new furry friend. However, we understand that circumstances may arise where a return is necessary. Please review our return policy carefully to understand your options and obligations when returning a kitten.

Eligibility

To be eligible for a return, your kitten must meet the following criteria:

• The return request must be made within 14 days of the kitten’s delivery or pickup date.
• The kitten must be in its original condition, with no signs of illness, injury, or neglect.
• All accessories and documentation provided with the kitten must be returned in their original condition.

Return Process

If you believe your kitten meets the eligibility criteria for a return, please follow these steps:

1. Contact Us: Notify us of your intention to return the kitten by contacting our customer service team at info@munchkinkittenhome.site. Please provide your order number and a detailed explanation of the reason for the return.
2. Evaluation: Our team will review your return request and may request additional information or documentation, such as veterinary records or photos of the kitten.
3. Approval: If your return request is approved, we will provide you with instructions on how to proceed with the return, including the address for shipping the kitten back to us.
4. Return Shipping: You will be responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the kitten.
5. Inspection and Refund: Once we receive the returned kitten and verify its eligibility for a return, we will inspect the kitten and accessories to ensure they meet our return criteria. If everything is in order, we will process a refund to the original payment method used for the purchase, minus any applicable restocking fees or deductions.

Non-Returnable Items

Please note that certain items are not eligible for return, including:

• Kitten accessories that have been used, damaged, or altered.
• Items returned without prior authorization from Munchkin Kitten Home.
• Kitten returns that do not meet the eligibility criteria outlined in our return policy.

Contact Us

If you have any questions or concerns about our return policy, or if you need assistance with initiating a return, please don’t hesitate to contact us. Our dedicated customer service team is here to help ensure a smooth and hassle-free return process for you and your kitten.